Mitarbeiter im Kundensupport / Customer Support Agent NL (m/w/d)

Permanent employee, Full-time · München

Kurzbeschreibung

To strengthen our team, we are now looking for a dedicated specialist (m/f/w) in the area of customer support. As part of our Customer Experience team, you will process all incoming support requests for our customers. You will also work on the customer journey and the optimization of the various touch points on a daily basis.

Deine Aufgaben

You are the first and central point of contact for our customers
You process all incoming support requests via phone, chat, email and social media
You are responsible for monitoring the various review platforms
You update and maintain our internal database
You take over the reporting as Voice of the Customer in the support area
You are responsible for solving customer problems, complaint management and escalation of complex issues
You provide product-related information and advice on our products and services
You ensure a high level of customer satisfaction through excellent customer service and customer-oriented communication

Dein Profil

Completed commercial training or comparable qualification
Ideally initial experience in customer support or in the customer experience area
Excellent communication skills in German and English, both written and verbal
High service orientation and the ability to understand customer concerns empathetically and solve them effectively
Independent, structured and solution-oriented way of working
Ability to work in a team and willingness to collaborate with other departments
Knowledge of CRM systems and MS Office applications
Fluency in Dutch and good knowledge of English and German would be preferable

Was wir Dir bieten

Flat hierarchies and active participation in optimization measures are very welcome
Modern workplaces and a central location right next to the Berg am Laim S-Bahn station
Be who you are - we have no dress code, wear what you feel comfortable in
30 days vacation incl. special leave (on your birthday, etc.)
Home office option and flexible working hours
Promotion and development opportunities
Regular team events
Free drinks and snacks
Individual further training opportunities
Corporate benefits in the form of discounted shopping opportunities at 1,500 different providers
20% employee discount on our own products
Reimbursement of the MVV ticket up to 50 € / month
Company pension scheme

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Über uns

Die Internet Up GmbH ist ein E-Commerce Unternehmen mit Fokus auf die Kreation, Entwicklung und Skalierung von Brands/Marken. Als D2C Unternehmen betreiben wir mehrere Online-Shops und nutzen Performance Marketing, um unsere Produkte gezielt an unsere Zielgruppen zu vermarkten. Unser Team ist jung, dynamisch und verfolgt einen Startup-Charakter. Unser Ziel ist es, innovative Marken und Produkte zu schaffen, die das Leben unserer Kunden bereichern und ihnen einzigartige Erlebnisse bieten. Wir sind leidenschaftlich, kreativ und immer auf der Suche nach neuen Herausforderungen, um unsere Position im E-Commerce-Markt weiter auszubauen. Was uns auszeichnet, ist unsere starke Unternehmenskultur, die von Teamarbeit, offener Kommunikation und einem dynamischen Umfeld geprägt ist. Bei uns sind alle Ideen willkommen und werden geschätzt. Wir legen großen Wert auf persönliche und berufliche Weiterentwicklung unserer Mitarbeiter und bieten ihnen vielfältige Möglichkeiten, ihre Fähigkeiten und Talente auszuleben und sich in einem motivierten Team zu entfalten.

Starte mit uns gemeinsam durch und werde Teil unseres Teams!

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Your application!

We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at demodaten@demo.de.